(09) 238 7007

C O U T U R E   C A K E   D E S I G N E R

Delivery & Booking Policy

Your initial deposit reserves your cake slot or position on a cake decorating course / party and is non refundable.

The balance for your cake is due 14 days prior to the event.  For cake orders received within 14 days of the event date, we require full payment at the time of booking.

We do not issue a balance reminder.  Full and prompt payment is the customer's responsibility.

We must receive the balance by the due date indicated or our obligation to supply the cake ceases and the deposit will not be refunded.

Any changes requested to the size, style or flavours of the cake must be submitted in writing.

The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

If you or your representative elects to pick up and set up the cake you assume all liability and responsibility for the condition of the cake once it leaves our possession.

If you are not entirely happy with your cake you must return it to us within 72 hours of the event date.  We will not assume responsibility for any complaints where you cannot provide us with an adequate sample of the cake which clearly demonstrates the problem.

Once a course place has been secured you will receive an confirmation email from us within 3 working days.

You authorise us to use information collected from you and to collect information from third parties for purposes relating to performance under this contract.

Please contact us with any questions at emma@strawberrysky.co.nz or by phone 09 2387007.

 

If your event is cancelled or postponed and you no longer require our cake the following cancellation policy applies:

Cancellation Policy

Cancellation date

Applicable charges

More than 14-days before the event

Loss of deposit only

Less than 14-days but more than 72-hours prior to event 

50% of total cost of cake

Less than 72-hours before the event

100% of total cost of cake

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